Frequently Asked Questions
How do I reserve a room and make a booking?
Simply search the dates required to see room rates, availability and make a booking.
How do I access the house?
Once you have made a booking you will receive an e-mail confirming your booking. A pin number will be texted to your registered mobile number by 15:00 on the day of your stay.
What if I need to cancel my booking?
If you need to cancel please do so BEFORE 1200 as we can offer the room to somebody on the waiting list. You will need to login to your account and go to MANAGE BOOKINGS where you will be able to cancel the reservation. If you cancel after 1200 then regrettably I will need to charge you for the room. However, this will be waived if the room is rebooked.
How do I reserve a room if I'm on Standby?
If you have a STANDBY block, book rooms as required. If you get called cancel online.
I didn't recieve my confirmation email?
Occassionally emails generated automatically take a while to be recieved.
Log in to your account and click MANAGE BOOKINGS to confirm that your reservation is valid.
If you still experience problems please contact our emergency number, details of which can be found on our HOW TO CONTACT US page.
How do I pay for my room?
Details of how to pay can be found in your room information sheet. Or contact Francesca for further information.
My account has stopped working
The website has detected too many cancellations. Contact Francesca On 07880 732 258.
Bookings for flight crew members
Flight Crew rosters are usually run before Cabin Crew so please WhatsApp me directly for availability